Waste Removal Battersea Privacy Policy

This Privacy Policy explains how Waste Removal Battersea collects, uses, stores and protects your personal data when you use our waste removal and related services. It applies to all Waste Removal Battersea customers and prospective customers located in the Battersea area and who interact with us by phone, email, online forms or in person. We are committed to processing personal data in a lawful, fair and transparent way in line with the UK General Data Protection Regulation and the Data Protection Act.

Who We Are And Scope Of This Policy

Waste Removal Battersea is a waste collection and disposal service operating in the Battersea area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use about our customers and prospective customers. This Privacy Policy covers all personal data processed in connection with enquiries, bookings, service delivery, payments, customer service and any related activities.

Types Of Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details such as your name, address, service location, telephone number and email address so we can arrange and deliver our services.

Booking and service information such as preferred dates and times, description of waste to be collected, access instructions and any special requirements relevant to delivering our services safely and efficiently.

Payment information such as partial card details and payment confirmations processed via our chosen payment providers, along with invoices, receipts and records of transactions for accounting and tax purposes. Full card details are not stored by us where processed through secure payment processors.

Communication records including emails, call notes and messages you send us or we send to you in relation to enquiries, quotes, complaints, feedback or general service communications.

Technical and usage data such as your IP address, device type, browser type and basic usage data if you access our website, to help us maintain security and improve our services.

Marketing preferences such as whether you have agreed to receive marketing communications from us and your communication channel preferences.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by phone, email, contact form, or when you book a collection or request a quote. We may also receive personal data when you engage with us via social media messaging or leave reviews that you ask us to respond to.

We may receive limited personal data from third parties where it is necessary for the performance of our services. For example, if an agent, landlord or property manager books a collection on your behalf, they may provide us with your contact details and service address.

Lawful Basis For Processing Your Data

We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract. We use your data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, arranging and delivering collections, processing payments and issuing invoices.

Legal obligation. We may process and store certain personal data to comply with legal requirements, such as tax, accounting and environmental regulations, and to maintain appropriate records in case of audits or regulatory enquiries.

Legitimate interests. We may use your data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, training staff, handling routine customer service enquiries and protecting our business against fraud and misuse.

Consent. Where we rely on your consent, for example to send you certain types of marketing communications or to retain your details for future promotions beyond what is reasonably expected, you may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotes for waste removal services in Battersea.

To set up and manage bookings, including confirming appointment times, adjusting schedules and providing updates about collections.

To deliver our services at your property or specified location, including sharing necessary details with our collection teams so they can complete the work safely and correctly.

To issue invoices, process payments, provide receipts and maintain financial and tax records.

To provide customer support, handle complaints, resolve disputes and respond to your questions or feedback.

To manage our business operations, including service planning, training, quality control and internal reporting.

To send you service-related messages such as booking confirmations, reminders or changes to our terms or policies.

With your consent or where otherwise allowed by law, to send you information about our services and offers relevant to waste removal in the Battersea area.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only use your personal data according to our instructions and for the limited purposes we define. They are required to keep your data secure and confidential.

Typical processors and third party recipients may include:

Payment processors that securely handle transactions and card payments.

IT and hosting providers who store data and maintain our systems.

Customer relationship and communication service providers that help us manage bookings, emails and messages.

Professional advisers such as accountants or legal advisers, where necessary to comply with our legal obligations or defend legal claims.

Public authorities and regulators where we are required to do so by law or where disclosure is necessary to protect our rights or the rights of others.

Where any processors are located outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure your personal data remains protected.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In practice this means:

Booking, service and contact data are usually retained for up to six years after the end of our relationship with you, to comply with tax and accounting rules and in case of legal claims.

Payment records are retained for the period required by financial and tax regulations.

Marketing data is retained for as long as you remain subscribed or engaged, or until you object or withdraw consent, whichever occurs first, subject to a reasonable administrative period for us to act on your request.

When the applicable retention period expires, we will either securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their roles, using secure systems and following internal procedures designed to maintain confidentiality and integrity.

While we take reasonable steps to protect your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.

Your Data Protection Rights

You have a number of rights relating to your personal data under data protection law. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data.

Erase your personal data where there is no longer a valid reason for us to keep it, for example when the data is no longer needed for the purpose it was collected or where you withdraw consent and there is no other lawful basis to continue processing.

Restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Object to processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing.

Data portability, which allows you to request that certain personal data you have provided is transferred to you or to another controller in a structured, commonly used and machine readable format where technically feasible.

Withdraw consent at any time where we rely on your consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve any issues.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Waste Removal Battersea customers and prospective customers in the Battersea area and is intended to provide clear and transparent information about our data protection practices.